Continuous improvement with the use of benchmarking

CIM Bulletin, Vol. 87, No. 983, 1994

W. Almdal, Syncrude Canada Ltd., Fort McMurray, Alberta

To compete in the ever expanding global market, companies must continuously improve. Benchmarking, a tool that can help determine where the best areas for improvement are, is more than comparing measures, it is comparing how business is carried out and how decisions are made. The key to success is in integrating benchmarking results into the organization, so that those most affected by the results own them and are empowered to use them as a positive change agent. This is a necessary step to achieving substantive change to practices and achieving optimum performance improvement.
Mots Clés: Benchmarking, Human resources, Management.